Interactive assessment of simulated service qualities by business stakeholders: principles and research issues

• Datum: 2010
• 1. Verfasser: Shekhovtsov, A.
• Format: Artikel
• Sprache: Englisch
• Veröffentlicht: Інститут програмних систем НАН України 2010
• Schlagworte: Методи та засоби програмної інженерії
• Online Zugang: https://nasplib.isofts.kiev.ua/handle/123456789/14657
• Назва журналу: Digital Library of Periodicals of National Academy of Sciences of Ukraine
• Zitieren: Interactive assessment of simulated service qualities by business stakeholders: principles and research issues/ Shekhovtsov, A.// Пробл. програмув. — 2010. — № 2-3. — С. 288-298. — Бібліогр.: 89 назв. — англ.

We present the principles of an approach supporting the stakeholder involvement in a software process for service-oriented systems in a form of assessing the perceived quality of the software under development in its usage context. This method relies on interactive simulation of service performance...