Interactive assessment of simulated service qualities by business stakeholders: principles and research issues

• Date: 2010
• Main Author: Shekhovtsov, A.
• Format: Article
• Language: English
• Published: Інститут програмних систем НАН України 2010
• Subjects: Методи та засоби програмної інженерії
• Online Access: https://nasplib.isofts.kiev.ua/handle/123456789/14657
• Journal Title: Digital Library of Periodicals of National Academy of Sciences of Ukraine
• Cite this: Interactive assessment of simulated service qualities by business stakeholders: principles and research issues/ Shekhovtsov, A.// Пробл. програмув. — 2010. — № 2-3. — С. 288-298. — Бібліогр.: 89 назв. — англ.

We present the principles of an approach supporting the stakeholder involvement in a software process for service-oriented systems in a form of assessing the perceived quality of the software under development in its usage context. This method relies on interactive simulation of service performance...