Аналітична модель функціонування call-центру
An analytical model of the call center operation is developed as a retrial queueing system M/M/c with abandons. The main characteristics of an effective call center operation are defined, and some graphical dependences and numerical characteristics are given.
Saved in:
| Date: | 2007 |
|---|---|
| Main Authors: | , |
| Format: | Article |
| Language: | Ukrainian |
| Published: |
"Доповіді НАН України"
2007
|
| Subjects: | |
| Online Access: | https://nasplib.isofts.kiev.ua/handle/123456789/1602 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Journal Title: | Digital Library of Periodicals of National Academy of Sciences of Ukraine |
| Cite this: | Аналітична модель функціонування call-центру / О.В. Коба, С.В. Пустова // Доп. НАН України. — 2007. — N 2. — С. 17-25. — Бібліогр.: 7 назв. — укp. |
Institution
Digital Library of Periodicals of National Academy of Sciences of UkraineBe the first to leave a comment!