Using NLP to Define the Scope for Stakeholder Assessment of Simulated Service Qualities

• Published in: Штучний інтелект
• Date: 2010
• Main Authors: Shekhovtsov, V.A., Bazhenov, N.A.
• Format: Article
• Language: English
• Published: Інститут проблем штучного інтелекту МОН України та НАН України 2010
• Subjects: Интеллектуальные речевые технологии. Компьютерная обработка естественно-языковых текстов и семантический поиск
• Online Access: https://nasplib.isofts.kiev.ua/handle/123456789/56270
• Journal Title: Digital Library of Periodicals of National Academy of Sciences of Ukraine
• Cite this: Using NLP to Define the Scope for Stakeholder Assessment of Simulated Service Qualities / V.A. Shekhovtsov, N.A. Bazhenov // Штучний інтелект. — 2010. — № 3. — С. 161-169. — Бібліогр.: 12 назв. — англ.

The paper is devoted to defining the scope of research activities aimed at involving business stakeholders in a software process in a form of assessing the perceived quality of the service-oriented system in its usage context when the initial specification of the system is available in natural langu...