САМОРЕГУЛЮВАННЯ У СФЕРІ ЖИТЛОВО-КОМУНАЛЬНИХ ПОСЛУГ
The sphere of housing and communal services in Ukraine was built during the time of the command and administrative system. For her satisfaction of consumer needs was a secondary factor. The policy of business entities in the field of housing and communal services is a monopoly policy confident in th...
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V. Mamutov Institute of Economic and Legal Research of the National Academy of Sciences of Ukraine
2019
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Lyga, A.I. |
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Lyga, A.I. САМОРЕГУЛЮВАННЯ У СФЕРІ ЖИТЛОВО-КОМУНАЛЬНИХ ПОСЛУГ |
| author_facet |
Lyga, A.I. |
| author_sort |
Lyga, A.I. |
| title |
САМОРЕГУЛЮВАННЯ У СФЕРІ ЖИТЛОВО-КОМУНАЛЬНИХ ПОСЛУГ |
| title_short |
САМОРЕГУЛЮВАННЯ У СФЕРІ ЖИТЛОВО-КОМУНАЛЬНИХ ПОСЛУГ |
| title_full |
САМОРЕГУЛЮВАННЯ У СФЕРІ ЖИТЛОВО-КОМУНАЛЬНИХ ПОСЛУГ |
| title_fullStr |
САМОРЕГУЛЮВАННЯ У СФЕРІ ЖИТЛОВО-КОМУНАЛЬНИХ ПОСЛУГ |
| title_full_unstemmed |
САМОРЕГУЛЮВАННЯ У СФЕРІ ЖИТЛОВО-КОМУНАЛЬНИХ ПОСЛУГ |
| title_sort |
саморегулювання у сфері житлово-комунальних послуг |
| title_alt |
SELF-REGULATION IN THE HOUSING AND COMMUNAL SERVICES САМОРЕГУЛИРОВАНИЕ В СФЕРЕ ЖИЛИЩНО-КОММУНАЛЬНЫХ УСЛУГ |
| description |
The sphere of housing and communal services in Ukraine was built during the time of the command and administrative system. For her satisfaction of consumer needs was a secondary factor. The policy of business entities in the field of housing and communal services is a monopoly policy confident in the impossibility of consumer loss. It is aimed at maximizing profits, even neglecting the quality of services and consumer rights. The article analyzes the preconditions and consequences of such a state of consumer policy of enterprises and the state in the sphere of housing and communal services. It is concluded that its grounds are not only inadequate competition in this area, but also the actual lack of a consumer rights protection system in Ukraine compatible and integrated into the relevant EU systems. Having examined the requirements of European legislation in the field of consumer rights protection, the Agreement on Association of Ukraine with the EU in this area, and changes in legislation that have to transform the housing and communal services market through increased competition, the author concludes that the current consumer policy of enterprises and the state in the sphere housing and communal services and the impossibility of its further functioning without significant reform. Changes should be based on pan-European principles, where "the consumer (his rights and needs) is at the center of any policy", while the state motivates business entities "to go beyond the mere adherence to legislation, to develop selfregulation measures, increasing their attention to customer service". Ukraine must also achieve compatibility of consumer rights protection systems with the EU. Since housing and communal services are only part of the consumer rights protection system, it is appropriate to build a bottom-up study. The author determined that the lowest component of the subsystem "Institutes of National Consumer Policy", and the "consumer self-regulation" component is the closest to the consumer. So, it is on this component that a whole system of protection of consumers’ rights in the sphere of housing and communal services should be built. For a qualitative development of the aforementioned system, it is proposed to build a complex model of self-regulation of housing and communal services enterprises through the integrated use of standards ISO 10001-10004. The author substantiates that it is the complex application of these standards that will allow to build a high-quality self-regulation system, to implement a substantial reform of the consumer protection system in the sphere of housing and communal services and to achieve EU-compatible systems in this area.
REFERENCES1. Korshakova O.M. Samozakhyst yak sposib zdiisnennia zakhystu prav spozhyvachiv zhytlovo-komunalnykh posluh. Forum prava. 2014. No. 4. S. 181-184 [in Ukrainian].2. Hainanov D.Ia. Spyryna L.Y. Orhanizatsiino-ekonomichnyi mekhanizm pidvyshchennia yakosti nadannia zhytlovo-komunalnykh posluh. Upravlinnia ekonomichnymy systemamy: elektronnyi naukovyi zhurnal. 2014. No. 6. P. 6 [in Ukrainian].3. Tarasevych O.V., Hradoboieva Ye.S. Osoblyvosti vprovadzhennia stymuliuiuchoho taryfoutvorennia na zhytlovokomunalni posluhy pidpryiemstv miskoho hospodarstva. Derzhava ta rehiony. 2018. No. 2. P. 66-74 [in Ukrainian].4. Dolinskyi A.A. Rehionalni prohramy modernizatsii komunalnoi teploenerhetyky — innovatsiina osnova tekhnolohichnoho onovlennia system teplozabezpechennia naselenykh punktiv Ukrainy. Promyslova teplotekhnika. 2012. Vol. 34. No. 3. P. 52-61 [in Ukrainian].5. Prytulska N.V. Systema zakhystu prav spozhyvachiv v Ukraini: problemy reformuvannia. Tovary i rynky. 2015. No. 2. P. 5-16 [in Ukrainian].6. Prytulska N.V., Lyga A.I. Systema zakhystu prav spozhyvachiv: dosvid YeS. Visnyk KNTEU. 2018. No. 3. P. 22-37 [in Ukrainian].7. Pro zakhyst prav spozhyvacha komunalnykh posluh z kholodnoho vodopostachannia ta vodovidvedennia Rishennia Vilnohirskoho miskoho sudu Dnipropetrovskoi oblasti vid 12.07.2012 in Case No. 2-160/11. URL: http://reyestr.court.gov.ua/Review/25394151 [in Ukrainian].8. Pro zatverdzhennia Polozhennia pro Derzhavnu sluzhbu Ukrainy z pytan bezpechnosti kharchovykh produktiv ta zakhystu spozhyvachiv: postanova Kabinetu Ministriv Ukrainy vid 02.09.2015 No. 667. URL: https://zakon.rada.gov.ua/laws/show/667-2015-%D0%BF [in Ukrainian].
9. Pro prokuraturu: Zakon Ukrainy vid 05.11.1991 No. 1789-XII. URL: https://zakon.rada.gov.ua/laws/show/1789-12/ed20141014 [in Ukrainian].10. Pro vnesennia zmin do deiakykh zakonodavchykh aktiv Ukrainy shchodo splaty sudovoho zboru: Zakon Ukrainy vid 22.05.2015 No. 484-VIII. URL: https://zakon.rada.gov.ua/laws/show/484-19 [in Ukrainian].11. Pro vnesennia zmin do deiakykh zakonodavchykh aktiv Ukrainy shchodo zakhystu prav spozhyvachiv: proekt ZakonuUkrainy vid 16.12.2016 No. 5548. URL: http://w1.c1.rada.gov.ua/pls/zweb2/webproc4_1?pf3511=60742 [in Ukrainian].12. Lisun Ya.V. Zakhyst prav spozhyvachiv u sferi pobutu ta posluh na derzhavnomu ta mistsevomu rivniakh. Ekonomika kharchovoi promyslovosti. 2011. No. 1. P. 67 [in Ukrainian].13. Uchastie Predsedatelja Gosinspekcii po voprosam zashhity prav potrebitelej S. Orehova v programme "Pravitel’stvo na svjazi". URL: http://old.kmu.gov.ua/kmu/control/publish/article?art_id=246322596 [in Russian].14. Zvit roboty Derzhprodspozhyvsluzhby za 2017 rik. Ofitsiinyi sait Derzhprodspozhyvsluzhby. URL: http://www.consumer.gov.ua/ContentPages/Zviti_Pro_Robotu_Derzhprodspozhivsluzhbi/170/ [in Ukrainian].15. Uhoda pro asotsiatsiiu mizh Ukrainoiu, z odniiei storony, ta Yevropeiskym Soiuzom, Yevropeiskym spivtovarystvom z atomnoi enerhii i yikhnimy derzhavamy-chlenamy, z inshoi storony, ratyfikovana Zakonom Ukrainy vid 16.09.2014 No. 1678-VII. URL: https://zakon.rada.gov.ua/laws/show/984_011 [in Ukrainian].16. Letter by President Barroso to the President of the European Parliament, Jerzy Buzek. European Commission, Press Release Database. 28.09.2011. URL: http://europa.eu/rapid/press-release_MEMO-11-645_en.htm17. European consumer agenda. Article 1, 4.2. EUR-Lex: Access to European Union law. URL: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=COM:2012:0225:FIN18. On certain aspects of the sale of consumer goods and associated guarantees; Directive 1999/44/EC. 25.05.1999. EUR-Lex: Access to European Union law. URL: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A31999L004419. Pro zhytlovo-komunalni posluhy: Zakon Ukrainy vid 09.11.2017 No. 2189-VIII. URL : https://zakon.rada.gov.ua/laws/show/2189-19 [in Ukrainian]. |
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V. Mamutov Institute of Economic and Legal Research of the National Academy of Sciences of Ukraine |
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2019 |
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https://economiclaw.kiev.ua/index.php/economiclaw/article/view/859 |
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oai:ojs.economiclaw.kiev.ua:article-8592019-08-05T10:55:46Z SELF-REGULATION IN THE HOUSING AND COMMUNAL SERVICES САМОРЕГУЛИРОВАНИЕ В СФЕРЕ ЖИЛИЩНО-КОММУНАЛЬНЫХ УСЛУГ САМОРЕГУЛЮВАННЯ У СФЕРІ ЖИТЛОВО-КОМУНАЛЬНИХ ПОСЛУГ Lyga, A.I. The sphere of housing and communal services in Ukraine was built during the time of the command and administrative system. For her satisfaction of consumer needs was a secondary factor. The policy of business entities in the field of housing and communal services is a monopoly policy confident in the impossibility of consumer loss. It is aimed at maximizing profits, even neglecting the quality of services and consumer rights. The article analyzes the preconditions and consequences of such a state of consumer policy of enterprises and the state in the sphere of housing and communal services. It is concluded that its grounds are not only inadequate competition in this area, but also the actual lack of a consumer rights protection system in Ukraine compatible and integrated into the relevant EU systems. Having examined the requirements of European legislation in the field of consumer rights protection, the Agreement on Association of Ukraine with the EU in this area, and changes in legislation that have to transform the housing and communal services market through increased competition, the author concludes that the current consumer policy of enterprises and the state in the sphere housing and communal services and the impossibility of its further functioning without significant reform. Changes should be based on pan-European principles, where "the consumer (his rights and needs) is at the center of any policy", while the state motivates business entities "to go beyond the mere adherence to legislation, to develop selfregulation measures, increasing their attention to customer service". Ukraine must also achieve compatibility of consumer rights protection systems with the EU. Since housing and communal services are only part of the consumer rights protection system, it is appropriate to build a bottom-up study. The author determined that the lowest component of the subsystem "Institutes of National Consumer Policy", and the "consumer self-regulation" component is the closest to the consumer. So, it is on this component that a whole system of protection of consumers’ rights in the sphere of housing and communal services should be built. For a qualitative development of the aforementioned system, it is proposed to build a complex model of self-regulation of housing and communal services enterprises through the integrated use of standards ISO 10001-10004. The author substantiates that it is the complex application of these standards that will allow to build a high-quality self-regulation system, to implement a substantial reform of the consumer protection system in the sphere of housing and communal services and to achieve EU-compatible systems in this area. REFERENCES1. Korshakova O.M. Samozakhyst yak sposib zdiisnennia zakhystu prav spozhyvachiv zhytlovo-komunalnykh posluh. Forum prava. 2014. No. 4. S. 181-184 [in Ukrainian].2. Hainanov D.Ia. Spyryna L.Y. Orhanizatsiino-ekonomichnyi mekhanizm pidvyshchennia yakosti nadannia zhytlovo-komunalnykh posluh. Upravlinnia ekonomichnymy systemamy: elektronnyi naukovyi zhurnal. 2014. No. 6. P. 6 [in Ukrainian].3. Tarasevych O.V., Hradoboieva Ye.S. Osoblyvosti vprovadzhennia stymuliuiuchoho taryfoutvorennia na zhytlovokomunalni posluhy pidpryiemstv miskoho hospodarstva. Derzhava ta rehiony. 2018. No. 2. P. 66-74 [in Ukrainian].4. Dolinskyi A.A. Rehionalni prohramy modernizatsii komunalnoi teploenerhetyky — innovatsiina osnova tekhnolohichnoho onovlennia system teplozabezpechennia naselenykh punktiv Ukrainy. Promyslova teplotekhnika. 2012. Vol. 34. No. 3. P. 52-61 [in Ukrainian].5. Prytulska N.V. Systema zakhystu prav spozhyvachiv v Ukraini: problemy reformuvannia. Tovary i rynky. 2015. No. 2. P. 5-16 [in Ukrainian].6. Prytulska N.V., Lyga A.I. Systema zakhystu prav spozhyvachiv: dosvid YeS. Visnyk KNTEU. 2018. No. 3. P. 22-37 [in Ukrainian].7. Pro zakhyst prav spozhyvacha komunalnykh posluh z kholodnoho vodopostachannia ta vodovidvedennia Rishennia Vilnohirskoho miskoho sudu Dnipropetrovskoi oblasti vid 12.07.2012 in Case No. 2-160/11. URL: http://reyestr.court.gov.ua/Review/25394151 [in Ukrainian].8. Pro zatverdzhennia Polozhennia pro Derzhavnu sluzhbu Ukrainy z pytan bezpechnosti kharchovykh produktiv ta zakhystu spozhyvachiv: postanova Kabinetu Ministriv Ukrainy vid 02.09.2015 No. 667. URL: https://zakon.rada.gov.ua/laws/show/667-2015-%D0%BF [in Ukrainian]. 9. Pro prokuraturu: Zakon Ukrainy vid 05.11.1991 No. 1789-XII. URL: https://zakon.rada.gov.ua/laws/show/1789-12/ed20141014 [in Ukrainian].10. Pro vnesennia zmin do deiakykh zakonodavchykh aktiv Ukrainy shchodo splaty sudovoho zboru: Zakon Ukrainy vid 22.05.2015 No. 484-VIII. URL: https://zakon.rada.gov.ua/laws/show/484-19 [in Ukrainian].11. Pro vnesennia zmin do deiakykh zakonodavchykh aktiv Ukrainy shchodo zakhystu prav spozhyvachiv: proekt ZakonuUkrainy vid 16.12.2016 No. 5548. URL: http://w1.c1.rada.gov.ua/pls/zweb2/webproc4_1?pf3511=60742 [in Ukrainian].12. Lisun Ya.V. Zakhyst prav spozhyvachiv u sferi pobutu ta posluh na derzhavnomu ta mistsevomu rivniakh. Ekonomika kharchovoi promyslovosti. 2011. No. 1. P. 67 [in Ukrainian].13. Uchastie Predsedatelja Gosinspekcii po voprosam zashhity prav potrebitelej S. Orehova v programme "Pravitel’stvo na svjazi". URL: http://old.kmu.gov.ua/kmu/control/publish/article?art_id=246322596 [in Russian].14. Zvit roboty Derzhprodspozhyvsluzhby za 2017 rik. Ofitsiinyi sait Derzhprodspozhyvsluzhby. URL: http://www.consumer.gov.ua/ContentPages/Zviti_Pro_Robotu_Derzhprodspozhivsluzhbi/170/ [in Ukrainian].15. Uhoda pro asotsiatsiiu mizh Ukrainoiu, z odniiei storony, ta Yevropeiskym Soiuzom, Yevropeiskym spivtovarystvom z atomnoi enerhii i yikhnimy derzhavamy-chlenamy, z inshoi storony, ratyfikovana Zakonom Ukrainy vid 16.09.2014 No. 1678-VII. URL: https://zakon.rada.gov.ua/laws/show/984_011 [in Ukrainian].16. Letter by President Barroso to the President of the European Parliament, Jerzy Buzek. European Commission, Press Release Database. 28.09.2011. URL: http://europa.eu/rapid/press-release_MEMO-11-645_en.htm17. European consumer agenda. Article 1, 4.2. EUR-Lex: Access to European Union law. URL: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=COM:2012:0225:FIN18. On certain aspects of the sale of consumer goods and associated guarantees; Directive 1999/44/EC. 25.05.1999. EUR-Lex: Access to European Union law. URL: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A31999L004419. Pro zhytlovo-komunalni posluhy: Zakon Ukrainy vid 09.11.2017 No. 2189-VIII. URL : https://zakon.rada.gov.ua/laws/show/2189-19 [in Ukrainian]. Проанализировано современное состояние потребительской политики предприятий и государства в сфере жилищно-коммунальных услуг на соответствие требованиям Соглашения об ассоциации с Европейским Союзом и европейского законодательства в сфере защиты прав потребителей, изучена основная проблематика препятствий в достижении высокого уровня удовлетворения потребителей качеством жилищно-коммунальных услуг. Дано определение цели «комплексной модели саморегулирования на предприятиях сферы жилищно-коммунальных услуг», термина «саморегулирование» и «задач комплексного саморегулирования в сфере жилищно-коммунальных услуг». Обоснована необходимость разработки комплексной модели саморегулирования предприятий сферы жилищно-коммунальных услуг, которая поможет повысить уровень удовлетворенности потребителей, обеспечит высокий уровень защиты их прав и даст возможность построить систему саморегулирования, совместимую с системами стран — членов ЕС, путем комплексного использования стандартов ISO 10001-10004. Проаналізовано сучасний стан споживчої політики підприємств та держави у сфері житлово-комунальних послуг на відповідність вимогам Угоди про асоціацію з Європейським Союзом та європейського законодавства у сфері захисту прав споживачів, досліджено основну проблематику, що перешкоджає досягненню високого рівня задоволеності споживачів якістю житлово-комунальних послуг. Виз начено мету «комплексної моделі саморегулювання на підприємствах сфери житлово-комунальних послуг», термін «саморегулювання» та «завдання комплексного саморегулювання у сфері житлово-комунальних послуг». Обґрунтовано необхідність побудови комплексної моделі саморегулювання підприємств сфери житлово-комунальних послуг, що допоможе підвищити рівень задоволеності споживачів, забезпечить високий рівень захисту їхніх прав та дасть змогу побудувати систему саморегулювання, сумісну з державами-членами ЄС, через комплексне використання стандартів ISO 10001-10004. V. Mamutov Institute of Economic and Legal Research of the National Academy of Sciences of Ukraine 2019-07-03 Article Article application/pdf https://economiclaw.kiev.ua/index.php/economiclaw/article/view/859 10.15407/econlaw.2019.02.143 Economics and Law; No 2 (53) (2019): Economics and Law; 143 - 154 Экономика и право; No 2 (53) (2019): Economics and Law; 143 - 154 Економіка та право; No 2 (53) (2019): Economics and Law; 143 - 154 2523-4838 1681-6277 10.15407/econlaw.2019.02 uk https://economiclaw.kiev.ua/index.php/economiclaw/article/view/859/835 |