APA (7th ed.) Citation

Chernichenko, K. O., Kapkanets, A. M., & Panchenko, T. V. (2016). Contact Center Load Forecasting and Operator Schedule Planning.

Chicago Style (17th ed.) Citation

Chernichenko, K. O., A. M. Kapkanets, and T. V. Panchenko. Contact Center Load Forecasting and Operator Schedule Planning. 2016.

MLA (8th ed.) Citation

Chernichenko, K. O., et al. Contact Center Load Forecasting and Operator Schedule Planning. 2016.

Warning: These citations may not always be 100% accurate.