Using instant messaging systems to automate advisory services
Today, society cannot imagine its life without the use of information technology used in all spheres of human activity. An important part of modern life is the use of instant messaging systems, which allow you to quickly receive the necessary information, exchange messages, files, images, sound sign...
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| Дата: | 2021 |
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| Автори: | , , |
| Формат: | Стаття |
| Мова: | Ukrainian |
| Опубліковано: |
Інститут проблем реєстрації інформації НАН України
2021
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| Онлайн доступ: | http://drsp.ipri.kiev.ua/article/view/265726 |
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| Назва журналу: | Data Recording, Storage & Processing |
Репозитарії
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drspiprikievua-article-2657262022-10-17T01:19:25Z Using instant messaging systems to automate advisory services Використання систем обміну миттєвими повідомленнями для автоматизації надання консультативних послуг Гнатюк, В. О. Бондаренко, І. О. Каплун, І. С. API, система обміну миттєвими повідомленнями, СОМП, Telegram-бот, консультаційний центр, КЦ instant messaging system, IMS, Telegram-bot, advisory service, AS Today, society cannot imagine its life without the use of information technology used in all spheres of human activity. An important part of modern life is the use of instant messaging systems, which allow you to quickly receive the necessary information, exchange messages, files, images, sound signals, create and use group chats, make calls, polls and more. Among the main services for messaging are: Skype, Telegram, Viber, Facebook Messenger, WhatsApp and more. The use of instant messaging systems is gaining great use in the work of counseling centers, providing automation of counseling services. Due to the growing popularity of Telegram among young people, simple and intuitive interface, data privacy, access from multiple devices at once, no restrictions on media and chat, availability of open source and API for developers, protection against interception and hacking, and availability of wide functionality the purpose of the work is to automate the provision of consulting services using modern instant messaging systems. To do this, the study analyzed modern instant messaging systems, studied the work of bots, identified problematic issues that were most often addressed to counseling centers, developed and experimentally studied Telegram-bot. As a result, a Telegram-bot was developed, which provides information on: the sequence of steps (algorithm of actions) when entering the university for bachelor's degree and educational master's degree; specialties (educational programs) of the university, for which specialists of bachelor's degree and educational master's degree are trained; cost and duration of training; rules of admission to the university; educational centers; common questions and answers about admission; useful information for entrants and contacts of the admissions committee (address, telephone numbers, schedule of the consultation center). In addition to the Telegram-bot keyboard, a menu of university specialties was developed to display information on each specialty, including: degrees, titles of educational programs, forms of education, the cost of education by degree and links to the website of the specialty. Сучасні системи обміну миттєвими повідомленнями дозволяють швидко обмінюватися повідомленнями та інформаційними ресурсами, зокрема такі системи все частіше використовуються при роботі консультаційних центрів, забезпечуючи автоматизацію надання консультативних послуг. Метою роботи є автоматизація надання консультативних послуг із використанням сучасних систем обміну миттєвими повідомленнями, зокрема Telegram. Для цього проаналізовано сучасні системи обміну миттєвими повідомленнями, досліджено роботу ботів, визначено проблемні питання, з якими найчастіше звертаються до консультаційних центрів, розроблено та експериментально досліджено Telegram-бот. Інститут проблем реєстрації інформації НАН України 2021-12-28 Article Article application/pdf http://drsp.ipri.kiev.ua/article/view/265726 10.35681/1560-9189.2021.23.4.265726 Data Recording, Storage & Processing; Vol. 23 No. 4 (2021); 58-67 Регистрация, хранение и обработка данных; Том 23 № 4 (2021); 58-67 Реєстрація, зберігання і обробка даних; Том 23 № 4 (2021); 58-67 1560-9189 uk http://drsp.ipri.kiev.ua/article/view/265726/261785 Авторське право (c) 2021 Реєстрація, зберігання і обробка даних |
| institution |
Data Recording, Storage & Processing |
| collection |
OJS |
| language |
Ukrainian |
| topic |
API система обміну миттєвими повідомленнями СОМП Telegram-бот консультаційний центр КЦ instant messaging system IMS Telegram-bot advisory service AS |
| spellingShingle |
API система обміну миттєвими повідомленнями СОМП Telegram-бот консультаційний центр КЦ instant messaging system IMS Telegram-bot advisory service AS Гнатюк, В. О. Бондаренко, І. О. Каплун, І. С. Using instant messaging systems to automate advisory services |
| topic_facet |
API система обміну миттєвими повідомленнями СОМП Telegram-бот консультаційний центр КЦ instant messaging system IMS Telegram-bot advisory service AS |
| format |
Article |
| author |
Гнатюк, В. О. Бондаренко, І. О. Каплун, І. С. |
| author_facet |
Гнатюк, В. О. Бондаренко, І. О. Каплун, І. С. |
| author_sort |
Гнатюк, В. О. |
| title |
Using instant messaging systems to automate advisory services |
| title_short |
Using instant messaging systems to automate advisory services |
| title_full |
Using instant messaging systems to automate advisory services |
| title_fullStr |
Using instant messaging systems to automate advisory services |
| title_full_unstemmed |
Using instant messaging systems to automate advisory services |
| title_sort |
using instant messaging systems to automate advisory services |
| title_alt |
Використання систем обміну миттєвими повідомленнями для автоматизації надання консультативних послуг |
| description |
Today, society cannot imagine its life without the use of information technology used in all spheres of human activity. An important part of modern life is the use of instant messaging systems, which allow you to quickly receive the necessary information, exchange messages, files, images, sound signals, create and use group chats, make calls, polls and more. Among the main services for messaging are: Skype, Telegram, Viber, Facebook Messenger, WhatsApp and more. The use of instant messaging systems is gaining great use in the work of counseling centers, providing automation of counseling services. Due to the growing popularity of Telegram among young people, simple and intuitive interface, data privacy, access from multiple devices at once, no restrictions on media and chat, availability of open source and API for developers, protection against interception and hacking, and availability of wide functionality the purpose of the work is to automate the provision of consulting services using modern instant messaging systems. To do this, the study analyzed modern instant messaging systems, studied the work of bots, identified problematic issues that were most often addressed to counseling centers, developed and experimentally studied Telegram-bot. As a result, a Telegram-bot was developed, which provides information on: the sequence of steps (algorithm of actions) when entering the university for bachelor's degree and educational master's degree; specialties (educational programs) of the university, for which specialists of bachelor's degree and educational master's degree are trained; cost and duration of training; rules of admission to the university; educational centers; common questions and answers about admission; useful information for entrants and contacts of the admissions committee (address, telephone numbers, schedule of the consultation center). In addition to the Telegram-bot keyboard, a menu of university specialties was developed to display information on each specialty, including: degrees, titles of educational programs, forms of education, the cost of education by degree and links to the website of the specialty. |
| publisher |
Інститут проблем реєстрації інформації НАН України |
| publishDate |
2021 |
| url |
http://drsp.ipri.kiev.ua/article/view/265726 |
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