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2025-02-23T05:44:40-05:00 DEBUG: VuFindSearch\Backend\Solr\Connector: => GET http://localhost:8983/solr/biblio/select?fl=%2A&wt=json&json.nl=arrarr&q=id%3A%22irk-123456789-1602%22&qt=morelikethis&rows=5
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Аналітична модель функціонування call-центру
An analytical model of the call center operation is developed as a retrial queueing system M/M/c with abandons. The main characteristics of an effective call center operation are defined, and some graphical dependences and numerical characteristics are given.
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| Main Authors: | , |
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| Format: | Article |
| Language: | Ukrainian |
| Published: |
"Доповіді НАН України"
2007
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| Subjects: | |
| Online Access: | http://dspace.nbuv.gov.ua/handle/123456789/1602 |
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