Технологія software quality function deployment у підвищенні якості підтримки стандартів цифрової доступності IT-сервісів

• Date: 2026
• Main Authors: Moshchenko, Inna, Zabolotnyi, Yevhen, Zaporozhets, Oleg
• Format: Article
• Language: English
• Published: The National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic Institute" 2026
• Subjects: IT сервіс; Software Quality Function Deployment; стандарт доступності; KPI; користувачі з обмеженими можливостями
• Online Access: https://journal.iasa.kpi.ua/article/view/365254
• Journal Title: System research and information technologies

Improving the quality of IT services that support accessibility standards is a way to increase the inclusiveness level of digital content. Taking into account the individual requests of users with disabilities in the technical characteristics of software products ensures their digital accessibility. The goal of the article is to develop a comprehensive approach to the application of Software Quality Function Deployment (SQFD) technology to improve the quality of support for IT service accessibility standards. The SQFD method was implemented by using the developed ArtiHoQ software solution, which made it possible to establish connections between consumer quality indicators and technical characteristics of the service, as well as to determine the target values of technical characteristics. The proposed measures to improve technical characteristics were implemented on the example of the uRemediate IT service to ensure accessibility for the users with disabilities, which made it possible to come close to the target values for all key metrics, and significantly increase the comprehensive quality indicator.