Типологія конфліктних особистостей та алгоритм взаємодії з ними в робочому процесі

• Дата: 2020
• Автори: Козак, К. Б., Корсікова, Н. М., Древова, В. В.
• Формат: Стаття
• Мова: Українська
• Опубліковано: Odesa National University of Technology 2020
• Онлайн доступ: //journals.ontu.edu.ua/index.php/fie/article/view/1668
• Назва журналу: Food Industry Economics

Such a complex phenomenon, which is a conflict, has many sources that lie in the very nature of man.This article is devoted to the study of the classification of conflicting personalities by famous researchers andstrategies for communicating with them to prevent the occurrence of conflict situations in personnel management and the working process as a whole. Types of conflicting personalities should be divided into twovarieties: situational-conflict and permanent-conflict. For the first kind of people, conflict is not a charactertrait, but a reaction to a specific situation. Their readiness in some cases to go to conflict is caused by theabsence of another way out of the conflict situation. The second kind of people is individuals, for whom conflict is a constant property of their character and behavior.The article is coves several successful classifications of namely permanent-conflict personalities and“heavy” people in the team by different scientists. Strategies for interacting with them, taking into accounttheir behavioral characteristics in accordance with each type have been identified. We also paid attention tosuch an important factor as the difference in temperament and personality, which undoubtedly affects theinteraction of people during cooperation.The general recommendations regarding behavior with the main types of conflicting personalities inthe team for the prevention of conflict situations have been considered. The knowledge of these tips shouldbe owned primarily by managers, because conflict-prone individuals are found in every team. But first of all,you need to be able to recognize conflict and "heavy" people at the stage of recruiting. It is no secret thatsuch individuals are able to turn the workflow for colleagues and even managers into hell.At the end of the article, a universal algorithm for resolving labor conflicts has been formed, followingwhich the destructive consequences of destructive conflicts in the work process can be avoided.