Подолання конфліктних ситуацій при адмініструванні транспортних перевезень у логістичних системах

• Дата: 2020
• Автори: Козак, К. Б., Дроздова, В. А., Дроздова, Є. А.
• Формат: Стаття
• Мова: Ukrainian
• Опубліковано: Odesa National University of Technology 2020
• Онлайн доступ: //journals.ontu.edu.ua/index.php/fie/article/view/1908
• Назва журналу: Food Industry Economics

The purpose of the article is to analyze the causes of conflict situations and conflicts arising in connection with the difficulties of administration (management) in transportation, analysis of opinions of practi tioners and scientists on overcoming such difficult situations. Since, when managing logistic processes,managers have clearly regulated functions, according to which they should focus specifically on proceduresand monitoring their implementation, which sometimes becomes the cause of conflict situations and conflicts. The aim of the article is to establish the most typical causes of conflict situations in the process of administration of transportation; finding out between which participants in the logistics system conflict situationsarise most often; what are the ways and tools for determining, smoothing and solving such difficult situations.Trends in the development of logistics management and logistics are considered; the concept of a logisticsystem, conflict situations / conflict and administration are considered as well. The opinions of leading experts of the supply chain of the Ukrainian market are analyzed. The reasons for inter-functional and interorganizational conflict situations associated with the administration of transportation are revealed. The waysof overcoming that can affect the improvement of administration between departments of the logistics systemwithin the company and with partner enterprises are proposed. It should be noted that conflict situations arising in the process of transportation lead to significant economic and image losses for the enterprise andpartner companies, especially during international transportation and also remain unnoticed by scientists,although the representatives of business structures are considered about them. Therefore, it is the problemof high-quality administration of transportation in logistics systems and the timely identification and overcoming of conflicts at the lowest cost that becomes relevant.