ЦЕНТР ОБРОБКИ ВИКЛИКІВ ЯК СИСТЕМА МАСОВОГО ОБСЛУГОВУВАННЯ З ПОВЕРНЕННЯМИ
The process of call center operation is considered. Analytical and statistical models of call center operation are developed as M / M / c / 0 retrial queuing systems with losses. The flow of retrials influences the characteristics of the quality of call center service. Statistical model of call cent...
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| Date: | 2007 |
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| Main Authors: | , |
| Format: | Article |
| Language: | Ukrainian |
| Published: |
V.M. Glushkov Institute of Cybernetics of NAS of Ukraine
2007
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| Online Access: | https://jais.net.ua/index.php/files/article/view/318 |
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| Journal Title: | Problems of Control and Informatics |