ЦЕНТР ОБРОБКИ ВИКЛИКІВ ЯК СИСТЕМА МАСОВОГО ОБСЛУГОВУВАННЯ З ПОВЕРНЕННЯМИ

The process of call center operation is considered. Analytical and statistical models of call center operation are developed as M / M / c / 0 retrial queuing systems with losses. The flow of retrials influences the characteristics of the quality of call center service. Statistical model of call cent...

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Datum:2007
Hauptverfasser: Koba, E.V., Pustovaya, S.V.
Format: Artikel
Sprache:Ukrainian
Veröffentlicht: V.M. Glushkov Institute of Cybernetics of NAS of Ukraine 2007
Online Zugang:https://jais.net.ua/index.php/files/article/view/318
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Назва журналу:Problems of Control and Informatics

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Problems of Control and Informatics